Returns & Refunds
Coeros is committed to 100% customer satisfaction! However, if you need to return an item, we’re here to help. We now provide a return and refund service for products purchased directly from www.coeros.com.
What is the return period?
We accept returns request within 30 days from the date of delivery.
We do not process any requests or accept returns after this period.
I received wrong or damaged items.
Please email service@coeros.com and report to us any damage, defect, missing items, or incorrect items, etc., within 30 days from the date of delivery.
We will exchange items for free and we will cover all shipping and return costs. We are also happy to provide you with a full refund, all you need to do is return the goods to us. We bear all the return costs.
I am not satisfied with my purchase.
If our products don’t meet your expectations or you simply don’t like it, please email service@coeros.com within 30 days from the date of delivery and return the item to us in its original condition.
Please note, the return cost will be borne by you. Once we receive your return, we will inspect it and issue a refund if it is in resalable condition.
All items must be in its original packaging, unused, and resaleable. If an item is returned in poor condition, Coeros reserves the right to increase the handling/restocking fee.
How do custom product refunds work?
Full or Partial Refunds: For custom products, we’ll share photos and videos for your approval at every stage—3D modeling, mold creation, production, and shipping. If you’re dissatisfied at any point, you may request a refund; we will refund all costs from that stage onward.
Quality Guarantee: If a custom product develops a defect within 30 days of delivery, we’ll replace it free of charge and cover all return shipping costs.
When will I receive my refund?
We will send an email notification once the item(s) have been received and the refund has been initiated. Usually, it takes 3 to 5 days after the date of transaction for the refund to hit your account.
